Get In Touch With Us
We're here for all your questions. Contact us for everything on living a life adjusted.
Send Us A Note
Do you have questions, concerns, tracking information requests? Email us at anytime and we will get back to you within 24 hours on business days.
Let's Talk Bedtime
You have questions and prefer to speak to someone? Call us Mo-Fr 8-5pm PST or leave us a message and we will call you back.
Yaasa Around The Globe
You are looking to buy a Yaasa product outside of the United States? Yaasa's global locations and products are just one click away.
Send Us A Note
Do you have questions, concerns, tracking information requests? Email us at anytime and we will get back to you within 24 hours on business days.
Let's Talk Bedtime
You have questions and prefer to speak to someone? Call us Mo-Fr 8-5pm PST or leave us a message and we will call you back.
Yaasa Around The Globe
You are looking to buy a Yaasa product outside of the United States? Yaasa's global locations and products are just one click away.
Frequently Asked Questions
-
How do I track my order?
You should receive an email confirmation upon shipment with a FedEx tracking number. If you did not receive this email within the shipping time frame, please contact us at [email protected] for your tracking number
-
Can I specify a delivery date?
We cannot expedite the construction of the mattresses as these are made to order and take 3-5 business days to construct, we can however place a hold on your order if you would like to delay shipment. Please call us or email us at [email protected] and let us know the day you would like to receive.
-
There is no showroom near me. What other resources do you recommend to get a sense of the product?
We have many reputable reviews online. There are thorough Sleep System reviews on Youtube as well that can give you a sense of how our beds work and adjust. Check out this review of our mattress to get an idea for the feel https://www.youtube.com/watch?v=21jkPELX6ZI&t=560s
-
How do I start a return or exchange?
Contact our Customer Experience team at [email protected] for products eligible for return or exchange.
Find Other Yaasa Locations
We firmly believe that creating a new business isn’t just about turning a profit, it’s also about bettering the world around us. With this philosophy in mind, every aspect of our design and manufacturing process was meticulously chosen to minimize the environmental impact of introducing a new product into the market.
Our flexible polyurethane foams meet CertiPUR-US® program standards for content, emissions and durability and are analyzed by independent, accredited testing laboratories. Moreover, they are produced without ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, and have Low VOC (Volatile Organic Compound) emissions for indoor air quality. Learn more about CertiPUR-US® at www.certipur.us
The latex used in our mattress constructions is certified to the Global Organic Latex Standard (GOLS), a new certification available to mattress manufacturers. Control Union Certifications (CU), a globally recognized organic certifier, developed GOLS based on years of experience certifying organic products in other industries, including foods and textiles. This certification ensures that all materials and manufacturing processes adhere to strict and specific global organic standards.
We build products in the United States to decrease transportation fuel and subsequent greenhouse gas emissions, and aim to deliver innovative solutions that evolve with you as your needs change. And, of course, our delivery boxes are made from recycled materials.
