Troubleshooting Guide - Desk / Frame Essential

This troubleshooting guide provides assistance for the height-adjustable "Desk Essential" desk and the "Frame Essential" desk frame.

ⓘ Product details & documents

Product images





ⓘ How to identify your desk
  • controls mounted underneath the desktop (on the right), physical push buttons / keys
  • The desk has 4 memory positions / memory buttons (1-4)
  • Label on the frame with the product name: "Desk Essential"
  • Purchase date: from February 18, 2025 onwards
  • Visual features: Rectangular column shape, cable net mounted underneath the desktop, hook on the side profile
  • Desktop: rectangular with two cable grommets (80 cm depth)

Please read the instructions and safety precautions in the original operating manual carefully before using the desk for the first time. If you experience any problems or error messages, you can refer to this troubleshooting guide. For any further questions, please contact our customer support team directly.

General overview of the controls

Ⓐ Display

Ⓑ Up and down buttons

Ⓒ Memory buttons for height positions

Power supply

Check that the AC power source is working by plugging another device into the outlet. Check all power connections and remove any power strips and surge protectors so that the power supply can be connected directly to the wall outlet. Inspect the power supply, adapter, cables, and plugs for physical damage and make sure that all connections are securely plugged in.

Troubleshooting instructions

ℹ️ Manual reset

Most issues can be resolved by performing a manual reset.

  1. Press the down button until the desk reaches its lowest position, then release the button.
  2. Press and hold the down button again for approximately 5 seconds until "RST" appears on the display.
  3. Press and hold the down button again until the manual reset is completed and the lowest height is shown on the display again.

⚠️ Possible issues and solutions


The desk wobbles.

Possible cause Solution
Mounting screws are not tightened. Tighten the screws that should be firmly tightened according to the assembly instructions using the supplied tool.
The leveling feet are not adjusted evenly. Adjust the leveling feet (under each desk foot) so that they make even contact with the floor.

The drive system or control unit is not working.

Possible cause Solution
Power cable is not connected. Check all desk connections as well as the AC power source.
Contact with liquids. Contact customer support.


Error messages on the controls display

Problem / error code Solution

E01 / E02

(M1-M2 motor overcurrent)
  1. Check whether there is an obstacle in the desk's travel path and remove it if necessary.
  2. Check whether one side of the desk is overloaded and remove some of the load if necessary.
  3. If the problem persists, contact customer support.

E07 / E08

(M1 motor Hall signal error)
  1. Check all desk connections or swap the connection ports of the two motor cables.
  2. Perform a manual reset.
  3. If the display continues to show an error code after the reset, contact customer support.

E12

(Undervoltage protection)

 Perform a manual reset.

HOT

(Overheating protection)

 Wait until the drive system has cooled down and the desk can be used again.

Do you need further help?

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