Our return policies

We understand that sometimes, things just don’t work out. That’s why we offer hassle-free exchanges or returns for all of our products. We have summarized the return policies for each product below. If you have any questions or would like to initiate a return, please reach out to our support team via email hello@yaasa.com or phone 855-622-3711.

All Yaasa blankets include a 30-day trial period. Your blanket must be in like-new condition to be eligible for a refund. We charge a non-refundable $19.99 inspection fee for all blanket returns.

Your Yaasa Mattress, Luxury Sheets, Pillow, and Sleep Mask include 100-night trial period.

You can try your Yaasa Adjustable Bed for 30 nights.

You can try all Yaasa Adjustable Desks, Ergo Chairs, and Office Accessories for full 30 days.

FAQ

Please email hello@yaasa.com with your order number in the subject line. In the body of the email include reason for return request.

Refund times may vary. Once the your product is received and inspected customer service will contact you with the refund status update. Depending on the payment method used, refunds can take 5-10 business days to process.

Yes. The original packaging is required to make a return for all products, except the Yaasa Mattress.

No. Once you email hello@yaasa.com with your order number and reason for return request, customer service will provide a prepaid shipping label. However, there is a $19.99 inspection fee applicable for any blanket return.

Your new item will ship once your return item is dropped off at your nearest FedEx facility. If there is a price difference and a refund is applicable, the appropriate amount will be refunded once the return item is in transit. Payment for higher priced items will be handled at time of exchange order placement.

Detailed return policies

We offer the Original Purchaser refunds for our Signature Weighted, Serenity Weighted, Luxe Weighted, Infinity and Elements blankets (collectively, the “Blanket”, or “Blankets”) for a period of 30 (thirty) days from the date of purchase (“30 Day Trial”). All return shipping and handling charges approved in writing by us on Blankets during the 30 Day Trial are our responsibility. If you return Blankets to us without prior written approval from us, we will NOT reimburse you for any shipping charges you personally incur, and we may return the Blanket to you at your own cost, risk and expense. Any Blankets that are outside the 30 Day Trial period, or that have been resold, gifted or transported outside of the United States, are not eligible for a return. To be eligible for a return, you must contact us before your 30 Day Trial expires. The eligible Blanket shall be unwashed, free from any user-inflicted harm (e.g. soils, bodily fluids, or stains) and, the eligible Blanket must include the original packaging and be in the same condition it was in when received by the Original Purchaser. We have the right to inspect the returned Blanket and will make a determination as to its condition in our sole discretion. There is a non-refundable processing and inspection fee of $19.99 for returns of Blankets. Partial refunds may be available in our sole discretion if the returned Blanket is damaged or stained.

Process – Please contact one of our Customer Experience Representatives by calling (855) 622-3711, or sending us an email to hello@yaasa.com with a copy of your original receipt for your purchase showing the order number, date of purchase, the price you paid, the color and model of the Blanket you purchased, and a description, including pictures if available, for the basis for your claim.

If your refund is approved by us in our sole discretion, you will receive an email from us with details of the Blanket refund. We will also notify you if there are any problems processing your refund. The process usually takes a few days depending on pick-up and communication response times. Some of these factors are outside of our control. Once a refund is approved by us in our sole discretion, a credit will be applied to Original Purchaser’s credit card or original method of payment for the net amount originally charged to Original Purchaser (purchase price, minus any discounts, taxes, fees, etc.). Please note that some credit card providers take longer to post refunds. Please allow 7 to 10 business days for the refund process.

We offer the Original Purchaser refunds and exchanges for our mattresses within a period of 100 (one hundred) nights from the date of delivery of your Mattress (“100 Night Trial”). All return shipping and handling charges approved in writing by us on Mattresses during the 100 Night Trial are our responsibility. Please note that mattress returns are not accepted at our warehouses. If you return a Mattress to us without prior written approval from us, we will NOT reimburse you for any shipping charges you personally incur, and we may return the Mattress to you at your own cost, risk and expense. The Original Purchaser may only return one (1) Mattress per household or shipping address per year. Any Mattress that has been resold, gifted or transported outside of the United States, or is outside the 100 Night Trial, is not eligible for a return. To be eligible for a return, you must contact us before your 100 Night Trial expires. The eligible Mattress shall be free from any user-inflicted harm (e.g. soils, bodily fluids, or stains) and, the Mattress must be in the same condition it was in when received by the Original Purchaser. We have the right to inspect the returned Mattress and will make a determination as to its condition in our sole discretion.  Mattresses are not resalable due to health and safety regulations.

Exchanges – An Original Purchaser is allowed one (1) Mattress exchange during your 100 Night Trial. If during the 100 Night Trial you are unhappy with your Mattress for any reason, please contact our Customer Experience Department at (855) 622-3711.

Process – Please contact one of our Customer Experience Representatives by calling (855) 622-3711, or sending us an email to hello@yaasa.com with a copy of your original receipt for your purchase showing the order number, date of purchase, the price you paid, the description of the mattress you purchased, and a description, including pictures if available, for the basis for your claim.

As your Mattress refund or exchange is being processed, we will determine if we would like to (i) receive the Mattress at one of our locations, (ii) donate the Mattress to a charitable organization, or (iii) recycle it. Our Customer Experience Representative will take care of this aspect of the process. Once we have made our determination, we will process your exchange or issue the corresponding refund.

If your refund or exchange is approved by us in our sole discretion, you will receive an email from us with details of your Mattress exchange, or refund as the case may be. We will also notify you if there are any problems processing your exchange or refund. The process usually takes a few days depending on pick-up and communication response times. Some of these factors are outside of our control. Once a refund is approved by us in our sole discretion, a credit will be applied to Original Purchaser’s credit card or original method of payment for the net amount originally charged to Original Purchaser (purchase price, minus any discounts, taxes, recycling fees, etc.). Please note that some credit card providers take longer to post refunds. Please allow 7 to 10 business days for the refund process.

We offer the Original Purchaser refunds for our adjustable beds for a period of 30 (thirty) nights from the date of purchase of your adjustable bed (“30 Night Trial”). All return shipping and handling charges approved in writing by us on adjustable beds during the 30 Night Trial are our responsibility. Please note that adjustable beds are not accepted at our warehouses. If you return an  adjustable bed to us without prior written approval from us, we will NOT reimburse you for any shipping charges you personally incur, and we may return the adjustable bed to you at your own cost, risk and expense. The Original Purchaser may only return one (1) adjustable bed per household or shipping address per year. Any adjustable bed that has been resold, gifted or transported outside of the United States, or is outside the 30 Night Trial, is not eligible for a return. To be eligible for a return, you must contact us before your 30 Night Trial expires. The eligible adjustable bed shall be free from any user-inflicted harm (e.g. marks, scuffs, or stains) and, the adjustable bed must be in the same condition it was in when received by the Original Purchaser. We have the right to inspect the returned adjustable bed and will make a determination as to its condition in our sole discretion.

Process – Please contact one of our Customer Experience Representatives by calling (855) 622-3711, or sending us an email to hello@yaasa.com with a copy of your original receipt for your purchase showing the order number, date of purchase, the price you paid, the model of the  adjustable bed you purchased, and a description, including pictures if available, for the basis for your claim.

As your adjustable bed refund is being processed, we will determine if we would like to (i) receive the adjustable bed at one of our locations, (ii) donate the adjustable bed to a charitable organization, or (iii) recycle it. Our Customer Experience Representative will take care of this aspect of the process. Once we have made our determination, we will process the corresponding refund.

If your refund is approved by us in our sole discretion, you will receive an email from us with details of your adjustable bed refund. We will also notify you if there are any problems processing your refund. The process usually takes a few days depending on pick-up and communication response times. Some of these factors are outside of our control. Once a refund is approved by us in our sole discretion, a credit will be applied to Original Purchaser’s credit card or original method of payment for the net amount originally charged to Original Purchaser (purchase price, minus any discounts, taxes, fees, etc.). Please note that some credit card providers take longer to post refunds. Please allow 7 to 10 business days for the refund process.

We offer the Original Purchaser refunds for our sheets, pillow, and sleep mask (collectively, the “Sleep and Bedding Accessory”) for a period of 100 (one hundred) nights from the date of delivery (“100 Night Trial”). All return shipping and handling charges approved in writing by us on the Sleep and Bedding Accessory during the 100 Night Trial are our responsibility. If you return a Sleep and Bedding Accessory to us without prior written approval from us, we will NOT reimburse you for any shipping charges you personally incur, and we may return the  Sleep and Bedding Accessory to you at your own cost, risk and expense. Any Sleep and Bedding Accessory that is outside the 100 Night Trial period, or that has been resold, gifted or transported outside of the United States, is not eligible for a return. To be eligible for a return, you must contact us before your 100 Night Trial expires. The eligible Sleep and Bedding Accessory shall be free from any user-inflicted harm (e.g. soils, bodily fluids, or stains) and, the eligible Sleep and Bedding Accessory must include the original packaging and be in the same condition it was in when received by the Original Purchaser. We have the right to inspect the returned Sleep and Bedding Accessory and will make a determination as to its condition in our sole discretion.

Process – Please contact one of our Customer Experience Representatives by calling (855) 622-3711, or sending us an email to hello@yaasa.com with a copy of your original receipt for your purchase showing the order number, date of purchase, the price you paid, the color and model of the Sleep and Bedding Accessory you purchased, and a description, including pictures if available, for the basis for your claim.

If your refund is approved by us in our sole discretion, you will receive an email from us with details of your refund. We will also notify you if there are any problems processing your refund. The process usually takes a few days depending on pick-up and communication response times. Some of these factors are outside of our control. Once a refund is approved by us in our sole discretion, a credit will be applied to Original Purchaser’s credit card or original method of payment for the net amount originally charged to Original Purchaser (purchase price, minus any discounts, taxes, fees, etc.). Please note that some credit card providers take longer to post refunds. Please allow 7 to 10 business days for the refund process.

We offer the Original Purchaser refunds for our desks, chairs and work accessories (collectively, the  “Office Furniture and Accessories”) for a period of 30 (thirty) days from the date of delivery (“30 Day Trial”). All return shipping and handling charges approved in writing by us on Office Furniture and Accessories during the 30 Day Trial are our responsibility. If you return Office Furniture and Accessories to us without prior written approval from us, we will NOT reimburse you for any shipping charges you personally incur, and we may return the Office Furniture and Accessories to you at your own cost, risk and expense. Any Office Furniture and Accessories that are outside the 30 Day Trial period, or that have been resold, gifted or transported outside of the United States, are not eligible for a return. To be eligible for a return, you must contact us before your 30 Day Trial expires. The eligible Office Furniture and Accessories shall be free from any user-inflicted harm (e.g. marks, scuffs, or stains) and, the eligible Office Furniture and Accessories must include the original packaging and be in the same condition it was in when received by the Original Purchaser. We have the right to inspect the returned Office Furniture and Accessories and will make a determination as to its condition in our sole discretion.

Process – Please contact one of our Customer Experience Representatives by calling (855) 622-3711, or sending us an email to hello@yaasa.com with a copy of your original receipt for your purchase showing the order number, date of purchase, the price you paid, the color and model of the Office Furniture and Accessories you purchased, and a description, including pictures if available, for the basis for your claim.

If your refund is approved by us in our sole discretion, you will receive an email from us with details of the refund. We will also notify you if there are any problems processing your refund. The process usually takes a few days depending on pick-up and communication response times. Some of these factors are outside of our control. Once a refund is approved by us in our sole discretion, a credit will be applied to Original Purchaser’s credit card or original method of payment for the net amount originally charged to Original Purchaser (purchase price, minus any discounts, taxes, fees, etc.). Please note that some credit card providers take longer to post refunds. Please allow 7 to 10 business days for the refund process.