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Frequently Asked Questions

Adjustable Bed Information

  • Does the adjustable bed come with a mattress?

    The mattress is sold separately from the adjustable bed. You can use your existing mattress if it is adjustable friendly or purchase your Yaasa mattress here.

  • Is the adjustable bed compatible with other mattresses?

    Yes, the adjustable bed is compatible with most mattresses except water bed mattresses and some traditional spring mattresses that use a border rod or wire. The mattress of choice for your bed should comply with the Federal Register 16 CFR Part 1633. Check with your mattress manufacturer if it is compatible with adjustable beds. If you are unsure if your current mattress will work with the adjustable bed, contact our customer support team at [email protected] or 855-622-3711.

  • Do you offer an adjustable bed in other sizes than Queen and King?

    We currently only offer Queen and King adjustable beds. We will be offering other sizes in the near future. You can stay up to date by emailing us at [email protected], or you can sign up for our newsletter in the footer.

  • What are the benefits of an adjustable bed?

    You have the capability to lift and lower your head, back, legs and feet of your body. It also makes lounging, reading, working and watching TV in bed a more enjoyable experience. Other benefits may include, reduced snoring and back pain.

  • What is the weight capacity of the Yaasa Adjustable Bed?

    The Yaasa Adjustable Bed can support 700 lbs evenly distributed.

  • How do I set up the adjustable bed?

    The assembly instructions are located within the shipping box. If you need further assistance, check out the adjustable bed assembly video here or contact our customer support team at 855-622-3711.

  • Can I use the adjustable bed with my existing bed frame?

    The Yaasa Adjustable Bed can fit into most existing bed frames. For slatted bed frames, the slats will most likely need to be removed. The Yaasa Adjustable Bed may also operate with its legs removed. Users must use their own discretion when using the adjustable bed with a bedframe. Yaasa will not be held responsible for fitment, modifications or damage to a bed frame used in conjunction with the adjustable bed.

  • Can I attach my headboard or use different legs?

    We are currently developing head board brackets and options for different leg sizes. You can stay up to date by emailing us at [email protected], or you can sign up for our newsletter in the footer.

Infinity Blanket Information

  • What is The Infinity Blanket made of?

    The blanket is a blend of 72% Organic Cotton and 28% Celliant Polyester.

  • Where is The Infinity Blanket made?

    The blanket is imported from Germany and is made from organic and recycled materials.

    The Organic Cotton (GOTS certified) yarn is sourced from multiple places in Europe, and the Celliant yarn is made in Spain.

  • What is Celliant?

    Celliant® is a revolutionary, patented technology that, through the use of fibers, converts the body’s natural energy (heat) into infrared (IR) light and emits it into the body’s tissue and muscles. The result is a responsive textile clinically proven to benefit the human body, utilizing a blend of minerals and proprietary ingredients embedded into the fiber’s core.

    Celliant technology is a blend of proprietary ingredients that recycles heat leaving the body into infrared light (IR) and emits it back to the body where it is absorbed by the tissue and muscles. IR waves are beneficial as they penetrate deep into the tissue. This energy causes the body to increase circulation and heighten oxygen levels wherever it is applied.

  • What is Celliant made from?

    Celliant is a unique blend of 13 thermo-reactive minerals including titanium dioxide, silicon dioxide and aluminum oxide. Additional proprietary ingredients are blended with polyester fiber to create a variety of staple fibers, spun and filament yarns, and fabric blends.

    Within each Yaasa Studios Infinity Blanket, approximately 12 plastic water bottles are used in the making of the Celliant fibers.

Infinity Blanket Care & Use

  • Will the Celliant in my Infinity Blanket lose its effectiveness over time?

    No, the Celliant will hold its strength over time (i.e., it will not wash out).

  • Does my Infinity Blanket have to touch my skin for a heightened effect?

    Products enhanced with Celliant technology can be covered or layered without losing effectiveness. Clothing, sheets, and laminated or waterproof fabrics do not hinder the efficacy of Celliant to recycle energy to the body. The body’s electromagnetic emissions travel through clothing, wood, glass and even concrete. The energy your body emits is the same that’s seen in technology used by the military to view humans inside buildings.

  • Will I feel my Infinity Blanket working?

    While you will not necessarily be able to perceive or feel an increase in circulation, oxygenation or blood flow, clinical testing has measured an increase in skin oxygen levels (TCPO2) and consistently recorded significant improvements across a wide spectrum of test subjects. Consumers who try Celliant often experience increased comfort and an overall improved sense of health.

  • How do I care for my Infinity Blanket

    Wash cold and tumble dry low

Mattress Care & Information

  • How do I unpack my new mattress?

    01. Locate your Yaasa Studios opener. We designed this to safely open the mattress without tearing into any materials. You should have received one in your Welcome Pack, and just in case, we sent another with your mattress.

    02. Pull the rolled-up mattress out of the box and it in a location where you’d like it to unroll and expand.

    03. Using your Yassa Studios opener, start from one end of the plastic wrap, and carefully slide it across the plastic all the way to the other side.

    04. Remove the excess plastic wrap. Be careful, your mattress will expand quickly!

    05. Enjoy

  • How long can I keep my mattress packaged in the box?

    If you need to wait to open your mattress, we ask that you bring your mattress into a dry space inside and remove it from the packaging within 2-weeks from the ship date. Waiting longer than 2-weeks could potentially void your warranty and compromise the integrity of the product.

  • How do I clean my mattress?

    If your mattress gets dirty, you can spot clean it as needed and let it air dry completely. For your convenience, the top of the mattress cover can be unzipped and removed for cleaning. Do NOT machine wash OR dry clean!

  • What is the best way to protect my new mattress?

    A mattress protector, which can include waterproof mattress pads, is the easiest way to protect the warranty on your mattress. Should a problem arise, the mattress must be free of stains in order to qualify for a warranty exchange. Aside from keeping it free of stains, many mattress protectors have the ability to keep dust mites out of your new mattress and away from your skin. If you’re unsure of which mattress pad to purchase for your new Yaasa Studios bed, contact our Customer Service Experience team and we can help guide you.

  • Will my new Yaasa Studios Mattress work with my old frame or base?

    Our mattresses will work with just about any surface, including but not limed to: foundations, platform beds, slatted foundations, adjustable foundations, and even the floor. If you have a particular question about your foundation, please contact our Customer Experience team and we’ll help you in any way we can.

  • How do I dispose of my old mattress?

    We understand that getting rid of your old mattress can be somewhat of a challenge, but we’re here to help make that process a little easier on your end. Feel free to send us an email at [email protected] for more details regarding the removal of your old mattress.

  • Where are your mattresses made?

    All of our mattresses are made in Los Angeles, CA. We work closely with several US materials manufacturers and European experts to collaborate on enhancements to the overall sleep experience, improving the comfort and meeting our customers’ needs and feedback.

Exchanges, Returns, & Warranty

  • Can I exchange my mattress for a different one?

    If you would like to exchange your mattress model for a different one, we would be happy to assist you in the process. Also, please be aware that there is a limit of one mattress exchange per customer.

  • What is the return policy for your mattresses?

    Our goal is to make the process of a return as easy as possible; however, mitigating returns begins with better consumer education at the time the order is placed and ensuring each customer is paired with their perfect mattress.

    We ask that you take advantage of the trial period, and sleep on the mattress for a minimum of 30 nights to allow your body to properly adjust to it.

    If you don’t love your Yaasa Studios mattress, you have up to 100 days to return or exchange it.

    Our Customer Experience representatives will work with you to arrange a complimentary pickup of the mattress, where we will donate or recycle it.

    Please note that in order for us to donate your mattress, you MUST keep any/all law tags attached. If they are not attached, we will have to recycle them (donations will not be accepted).

    See our full policy here.

  • What kind of warranty do you offer?

    We offer a 10-year warranty that covers workmanship, which includes all materials and construction on our end. However, we do not cover accidents, spills or other cosmetic issues not caused by our assembly and/or shipping process. Please reference our full warranty here.

Ordering & Shipping Information

  • How do I change or cancel an order once it has been placed?

    If for any reason you need to cancel or change your order please contact us immediately via phone or email so we can best accommodate you. We make all attempts to ship orders as quickly as possible and the sooner you let us know, the sooner we can catch your order from shipping. If for any reason we are unable to catch your order from shipping, we advise that you reject or “bounce” your order upon arrival. This way, it will come right back to us.

  • Do you ship internationally?

    We do not ship internationally at this time. Any Infinity Blankets that were purchased through Kickstarter or Indiegogo InDemand by international backers took part in a one-time offer with international shipping.

Financing & Payments

  • What payment methods do you accept?

    We accept Visa, MasterCard, American Express and Discover cards. You can also choose to finance your purchase through Affirm.

  • Do you offer financing?

    Yes! Yaasa Studios has partnered with a service called Affirm, allowing customers to pay over time.

  • What is Affirm?

    Affirm is a payment solutions company that offers easy financing without a catch. There are no gimmicks or hidden fees, so the total you see at checkout is always what you’ll actually pay. You can find out more about Affirm here.

  • How do I place an order with Affirm?

    At the time of checkout, click the Affirm financing option in the payment form area. Enter a few basic details and click confirm. This will take you through a ‘soft’ credit check approval process in real time. Please note that if you plan on paying through Affirm, you must create the order yourself online through the Yaasa Studios site. Yaasa Studios does not interfere or hold any customer credit data, therefore the payment processing of the order is through Affirm, but your order is fulfilled through Yaasa Studios directly.

  • How can I contact Affirm?

    You can reach the Affirm Contact Us page here, or by email at [email protected]

  • What are my payment options?

    You have the option to pay over 6, 12, or 18 months. Affirm offers 0% APR for 6 months for qualified customers. After the 6-month introduction period, the APR ranges from 10-30% depending on your credit history.This is an installment loan, not a credit card.

  • Will this inquiry affect my credit score?

    No, the approval process is a ‘soft’ credit check and will not negatively affect your credit score. However, Affirm does report to Experian. Missed or late payments could hurt your credit and affect your ability to get Affirm loans in the future.

We firmly believe that creating a new business isn’t just about turning a profit, it’s also about bettering the world around us. With this philosophy in mind, every aspect of our design and manufacturing process was meticulously chosen to minimize the environmental impact of introducing a new product into the market.

 
 

Our flexible polyurethane foams meet CertiPUR-US® program standards for content, emissions and durability and are analyzed by independent, accredited testing laboratories. Moreover, they are produced without ozone depleters, PBDEs, TDCPP, or TCEP flame retardants, and have Low VOC (Volatile Organic Compound) emissions for indoor air quality. Learn more about CertiPUR-US® at www.certipur.us

The latex used in our mattress constructions is certified to the Global Organic Latex Standard (GOLS), a new certification available to mattress manufacturers. Control Union Certifications (CU), a globally recognized organic certifier, developed GOLS based on years of experience certifying organic products in other industries, including foods and textiles. This certification ensures that all materials and manufacturing processes adhere to strict and specific global organic standards.

We build products in the United States to decrease transportation fuel and subsequent greenhouse gas emissions, and aim to deliver innovative solutions that evolve with you as your needs change. And, of course, our delivery boxes are made from recycled materials.